At Slopesgear, your satisfaction is our priority. If you're not completely happy with your purchase or if there are any issues with your order, we’re here to help with easy returns and refunds. Please read our policy carefully to understand the process for different scenarios.

1. General Return Policy

You can return or exchange any item within 30 days of receiving your order, provided it is in unused, unworn, and original condition with tags and packaging intact. Items returned after 30 days may not be eligible for a refund or exchange.

2. Return Process

To initiate a return, follow these steps:

1. Contact our customer support at support@slopesgear.store with your order number and reason for return.

2. We will provide you with a return authorization and shipping instructions.

3. Pack the item securely in its original packaging and ship it to the address provided.

Once we receive and inspect the returned item, we will process your refund or exchange. Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item sent, defective product).

3. Refund Process

• After receiving and inspecting the returned item, we will notify you via email of the approval or rejection of your refund.

• If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7 business days.

• Please note that original shipping fees are non-refundable unless the return is due to a mistake on our part.

4. Different Return & Refund Scenarios

• Defective or Damaged Products:
  If your item arrives damaged or defective, contact us at support@slopesgear.store within 7 days of delivery. We will arrange for a replacement or refund, and return shipping will be covered by us.

• Incorrect Item Sent:
  If you received the wrong item, contact us within 7 days of receiving your order. We will cover return shipping and send you the correct product at no additional cost.

• Lost or Undelivered Orders:
  If your order hasn’t arrived within the estimated delivery time and appears to be lost, please contact us at support@slopesgear.store. We will investigate the issue with the carrier and either offer a replacement or a refund if the package cannot be located.

• Order Cancellation:
  If you need to cancel your order, contact us at support@slopesgear.store within 24 hours of placing the order. Cancellations made within this timeframe will be fully refunded. If the order has already been processed and shipped, you will need to follow the return process after receiving the item.

5. Non-Refundable Items

Certain items cannot be refunded or exchanged, including:

• Items marked as final sale.

• Any items that show signs of wear or damage caused by the customer.

6. Exchanges

If you would like to exchange an item for a different size or color, follow the return process and indicate that you prefer an exchange. We will ship the exchange item to you once we receive the original item.

8. Contact Us

For any return or refund inquiries, please email us at support@slopesgear.store with your order number and details of the issue. Our team will be happy to assist you and provide further instructions.

We’re committed to ensuring you have a great experience with Slopesgear and appreciate your business!